Returns & exchanges
We make each 2ndStori order with care. Please check the product details and your delivery information before paying.
Change-of-mind returns
All current 2ndStori products are consumables, including candles, wax melts, lip balms and body care. We do not accept change-of-mind returns or exchanges for these products, including when they are unopened.
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from what you ordered, email hello2ndstori@gmail.com with your order number and photos as soon as possible, ideally within five days of delivery. We will review the issue and explain the next steps. This reporting request does not limit your rights under Singapore law.
How we resolve an issue
Depending on the issue, we may arrange a replacement, repair, price reduction or refund as appropriate. We will not require you to accept store credit where a different remedy is required by law.
Custom orders
For personalised or event orders, please confirm the design, quantity and timing with us before placing an order. If anything arrives damaged or incorrect, contact us using the same process above.